01Disconnect Instagram
To remove Lineup’s access to your Instagram professional account:
- Open Lineup and go to Profile.
- Open Settings, then find Connected accounts.
- Choose Instagram, tap Unlink, and confirm.
Unlinking removes the Instagram connection record and stored access token from Lineup’s production systems. Instagram posts that were already published are not deleted; you can manage those posts directly in Instagram.
You can also revoke Lineup from Instagram’s Apps and Websites settings.
02Delete your Lineup account
To request deletion of your Lineup account and associated personal data, email privacy@lineupapp.ca from the email address connected to your Lineup account. Use the subject Lineup Data Deletion Request.
Please include the email address used for Lineup and, if relevant, your connected Instagram username. Do not send passwords or social-platform access tokens. We may ask you to verify account ownership before completing the request.
03What we delete
After verification, we delete or de-identify the personal data associated with your Lineup account, including your profile, uploaded content retained by Lineup, scheduled-post records, connected social-account records, and stored platform access tokens.
Deleting Lineup data does not delete content already published to Instagram, TikTok, YouTube, or another social platform. Manage or delete published content through the applicable platform.
04Timing and exceptions
Verified deletion requests are removed from our production systems within 30 days. Backup copies cycle out within 90 days. We may retain limited records where required by law, to resolve disputes, prevent fraud or abuse, or enforce our agreements.
05Contact
Questions about a deletion request can be sent to our privacy team.